Covid 19 Terms and Conditions

Covid 19 RNC Terms and Conditions

We’ve seen global events come and go, but we are sure you’ll agree these are extraordinary times. The past few weeks have caused unprecedented turmoil in the travel industry and the wider world.

At all times we want to assure you that the safety and well-being of our guests and colleagues is our highest priority. We’re working around the clock to help all our clients who are currently travelling with us, offering the hands-on support they’ve come to count on.

Our specialists are advising everyone due to travel on the best options for their trip. And, we’ve taken the step of protecting the whole Skanda Holidays team through the Herculean effort of equipping them to work from home, taking care of them so they can look after you.

In these strange days, we are certain of two things. This situation will pass eventually, and then travel will be more important to us than ever. And, while we might not be able to travel for a little while, we can still dream of travel.

You’ll still be hearing from us. We’ll continue to share how we’re putting our clients first as this ever-shifting situation plays out.

We understand that the current coronavirus (Covid-19) situation is creating a lot of uncertainty, especially when it comes to travelling. At Skanda Holidays, we’re here to reassure you that you can book with confidence, safe in the knowledge that you can change your travel plans should you need to.

Booking Flexibility Policy

We are applying the following policies for customers due to travel up to and including 30th April 2020. Please read them carefully:

• Affected guests can move their holiday to any other tour, destination, on any date in 2020 or 2021 without penalty or rebooking fee**.
• All applicable guests with upcoming departures have been automatically assigned booking protection in the form of a Credit Voucher*.

We understand this is a time of hesitation and concern in the world of travel, but are committed to ensuring our guests manage through this period with the right options, adequate time, and high levels of attention and consideration.

Frequently Asked Questions

(RCN) Credit Voucher Terms and Conditions

1. The full value of the original booking will be held against your booking reference number.
2. If only part payment has been made, only the amount received will be credited.
3. Any amendment fees on the original booking will not be included in the credit.
4. The credit note (RCN) can be used for future travel or services. Booking must be made by 31 March 2021.
5. Travel can take place between 01 July 2020 and 31 March 2022.
6. The new booking must include flights with the original airline^, though a new destination may be permitted.
7. Passenger changes are generally not allowed; all original passengers must travel.
8. If the new booking costs more, the difference must be paid.
9. If the new booking costs less, no cash refund will be issued; a new credit voucher will be provided.
10. If you request a cash refund, we will seek it from suppliers^, though delays may occur.

** Additional charges may apply (e.g., peak season travel).

^ Subject to supplier terms. Contact our sales staff for more details.